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Returns / Exchange Policy


At BRAZIL HEAVEN,we believe in 100% customer satisfaction. So If you are not completely in love with your purchase, or have any questions or comments, feel free to reach us on Contact Us page or send us an email at info@brazilheaven.com  

RETURNS GUIDELINES 
- Returns must be made within fourteen (14) days of the delivery date.
- Sale items and items purchased using any discount code, are all FINAL SALE and are not eligible for return.
- Merchandise must be unworn, unsoiled and unwashed, with all original tags and liners attached and returned in original packaging.
- All returns require approval using a return request. Merchandise sent without approved return will not be accepted.
- Merchandise must be returned within seven (7) days of receiving your approved return.
- Due to health regulations, merchandise that are soiled, worn, damaged or laundered will not be accepted. It is at our discretion to decide if the returned item has been soiled. If it is determined to be soiled, it will be returned to the customer at the customer's expense.
- Original shipping and handling fees are not refundable.
- The returning shipping costs are the client's responsibility.
- BRAZIL HEAVEN is not responsible for any damages incurred during shipping.
- we cannot accommodate returns for international orders at this time.

RETURN PROCEDURE
- Login to you account to request a return using your order confirmation. You can also refer to your order confirmation email to submit your return request
follow prompts to submit your return and receive your return shipping label
once you completed your return request, pack items securely in your package of choice and include the Return Form provided.
- Affix the return shipping label to your package.
- Ensure that the merchandise is in its original condition and packaging. 
Drop your package off at a U.S. Postal Service mailbox or post office or arrange for a free pickup.
- We aim to process all returns within 24 hours of receipt of the merchandise and your refund will be with you within ten (10) days.

EXCHANGE POLICY
- We cannot accommodate exchanges at this time. please return your full priced items for a refund and place a new order for desired items.
- BRAZIL HEAVEN guarantees its products to be free from damage or manufacturer defect for the first 30 days from date of order as long as you follow our care instructions. Our products are delicate and experience normal "wear and tear" over time. If you receive a damaged or defective item, please notify us within two (3) days of receiving your merchandise so that we can arrange for a suitable replacement (if available) at no extra cost to you or a full refund per our return guidelines above if the item is no longer in stock.

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